Shipping and Refund Policy
This Shipping and Refund Policy was last updated on 28/05/2026.
1. Introduction
This Shipping and Refund Policy outlines the process for handling physical products, including fulfillment, shipping, delivery, returns, exchanges, cancellations, and refunds. It also explains how digital products, downloads, or digital access are handled where applicable.
Our website address is: https://taksatoys.com.
This website is owned and operated by Taksa Toys Limited.
In this policy, we explain how physical products are processed, fulfilled, shipped, delivered, returned, exchanged, cancelled, and refunded. We also explain how digital products, downloads, or digital access are handled where applicable.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
2. Shipping locations
At this time, we ship physical products within the United States only.
We do not currently ship physical products internationally.
If international shipping becomes available in the future, additional terms may apply, including customs duties, import taxes, brokerage fees, VAT, tariffs, or other local charges.
Digital products, downloads, and digital access are delivered electronically and are not subject to physical shipping.
3. Order processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days do not include weekends or public holidays.
Processing times may vary during peak periods, holidays, product launches, supply delays, fulfillment delays, or other high-volume periods.
If an order includes pre-order, backorder, custom, personalized, or made-to-order items, processing times may be longer and will depend on the estimated availability stated on the product page, checkout page, order confirmation, or other communication from us.
4. Shipping times
Estimated shipping times depend on the destination, fulfillment location, carrier, and selected shipping method.
Delivery estimates may be shown at checkout, on the product page, or in your shipping confirmation email.
Shipping and delivery estimates are not guaranteed unless expressly stated otherwise.
For orders shipped within the United States, we aim to ship orders within the timeframe stated at checkout or on the relevant product page. If no specific shipping timeframe is stated, we aim to ship within 30 days after receiving a properly completed order, unless you agree to a later shipping date or applicable law allows otherwise.
If we become aware of a significant delay affecting your order, we will try to notify you using the contact information provided at checkout.
5. Shipping costs
Shipping costs are calculated at checkout based on the delivery address, product weight, package size, fulfillment location, and selected shipping method.
Shipping fees, if applicable, will be shown before you complete your purchase.
Shipping fees are generally non-refundable unless the refund is due to our error, a confirmed product issue, or where required by applicable law.
6. Fulfillment providers
Some orders may be processed, packed, or shipped by third-party fulfillment, warehouse, logistics, or shipping service providers on our behalf.
The sender address shown on a package may belong to a fulfillment provider, warehouse, carrier facility, or logistics partner. It may not be the correct address for returns.
Please do not return items to the sender address shown on the package unless we specifically confirm that address in writing.
For return instructions, please contact us using the contact details provided in this policy.
7. Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Tracking updates may take time to appear after the carrier receives the package.
If your tracking information has not updated for several days, please contact the carrier first and then contact us if further assistance is needed.
8. Incorrect or incomplete shipping address
You are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, lost packages, additional shipping costs, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
We will try to update the address if the order has not yet been processed, packed, or shipped. Once an order has been processed, packed, or shipped, we may not be able to change the delivery address.
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, we may offer to reship the order at your expense or issue a refund minus original shipping, return shipping, handling, and other non-refundable costs, unless applicable law requires otherwise.
9. Delivery issues, lost packages, and stolen packages
If your package appears to be delayed, lost, or missing, please contact us.
Please include your order number and tracking information.
If tracking shows that the package has not been delivered and the carrier confirms that the package was lost in transit, we may offer a replacement, refund, or other appropriate solution.
If tracking shows that the package was delivered to the shipping address provided at checkout, we may not be able to issue a refund or replacement. However, we will review the situation and assist where reasonable.
For packages marked as delivered but not received, we recommend that you:
- check around your delivery location;
- check with household members, neighbors, building staff, or mailroom staff;
- contact the carrier for delivery confirmation;
- contact us if the package still cannot be located.
We are not responsible for theft, porch piracy, or packages lost after confirmed delivery to the address provided, unless required by applicable law.
10. Shipping delays
We are not responsible for shipping delays caused by circumstances outside our reasonable control.
This may include:
- carrier delays;
- weather conditions;
- natural disasters;
- public holidays;
- peak shipping periods;
- incorrect or incomplete addresses;
- labor strikes or disruptions;
- supply chain issues;
- fulfillment provider delays;
- payment processing delays;
- events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will try to notify you using the contact information provided at checkout.
11. Pre-orders and backorders
If we offer pre-order or backorder products, the estimated shipping date will be provided on the product page, checkout page, order confirmation, or other communication where available.
Pre-order and backorder shipping dates are estimates and may change due to manufacturing, supplier, fulfillment, or logistics delays.
If there is a significant delay, we will contact you with an updated estimated shipping date and available options, which may include waiting for the item or cancelling the order where required by law.
12. Returns of physical products
We accept return requests for eligible unused physical products within 14 days of delivery. Once approved, you must ship the item back to us within 7 days.
To be eligible for a return, the item must be:
- unused;
- unwashed, if applicable;
- undamaged;
- in its original packaging;
- complete with all included parts, accessories, manuals, labels, and materials;
- accompanied by proof of purchase, such as an order number or receipt.
Items that do not meet these conditions may be refused, returned to you, or refunded only partially at our discretion, unless applicable law requires otherwise.
13. How to request a return
To request a return, please contact us using the contact details provided in this policy.
Please include:
- your order number;
- your name and email address used for the order;
- the item you want to return;
- the reason for the return;
- photos, if the item is damaged, defective, incorrect, or incomplete.
Please do not send products back before contacting us.
If your return request is approved, we will provide return instructions and the correct return address. Depending on your location and the product, returns may be sent to one of our fulfillment or returns service providers.
Returns sent without prior approval, without an order number, or to the wrong address may not be accepted or may result in delayed processing.
14. Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or incomplete.
If the return is due to our error or a confirmed product issue, we may provide a prepaid return label, reimburse reasonable return shipping costs, send a replacement, or issue a refund, depending on the situation.
Original shipping fees are non-refundable unless the return is due to our error or required by applicable law.
We recommend using a trackable shipping method. We are not responsible for returned items that are lost or damaged during return shipping.
Returns must be sent only to the return address provided by us after approval.
15. Damaged, defective, incorrect, or incomplete items
If your item arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.
Please include your order number and clear photos showing the issue.
We may request photos, videos, packaging images, or other information to verify the issue.
If the issue is confirmed, we may offer one or more of the following:
- replacement;
- missing part shipment;
- repair support;
- store credit;
- refund to the original payment method.
We will cover reasonable replacement or return shipping costs for confirmed damaged, defective, incorrect, or incomplete items.
16. Exchanges
We may offer exchanges for eligible physical products, subject to product availability.
If the requested replacement item is unavailable, we may offer a refund, store credit, or alternative item.
Customers are responsible for exchange shipping costs unless the exchange is due to a damaged, defective, incorrect, or incomplete item.
17. Order cancellations
You may request to cancel an order by contacting us.
We will try to cancel the order if it has not yet been processed, packed, shipped, fulfilled, or digitally delivered.
Once an order has been processed, packed, shipped, fulfilled, or delivered, it cannot be cancelled and must be handled as a return under this policy.
For digital products, downloads, or digital access, cancellation may not be available once access has been granted, a download link has been sent, or the file has been downloaded.
18. Digital products, downloads, and digital access
Digital products, downloads, and digital access are delivered electronically and are not subject to physical shipping.
Access instructions may be provided by email, download link, account access, or another digital delivery method after purchase.
If you do not receive access instructions after purchase, please check your spam or junk folder first, then contact us.
Download links may be limited, may expire, or may be restricted for security and anti-abuse purposes.
Due to the nature of digital content, digital product purchases are generally non-refundable once access has been granted, a download link has been sent, or the product has been downloaded.
This may include:
- downloadable files;
- digital templates;
- printable materials;
- digital instructions;
- digital designs;
- digital access links.
However, we will assist you if:
- you cannot access the file due to a technical issue caused by us;
- you received the wrong digital product;
- the digital product is materially defective;
- the download link does not work;
- applicable law requires a refund or other remedy.
19. Non-returnable items
Unless required by law, the following items are not eligible for return or refund:
- digital products after access has been granted or files have been downloaded;
- gift cards;
- custom, personalized, or made-to-order items;
- items marked as final sale;
- used, damaged, altered, or incomplete items;
- items not in their original packaging;
- items returned after the return period;
- items damaged due to misuse, improper handling, or failure to follow instructions;
- free gifts, samples, or promotional items.
20. Refund processing
Once we receive and inspect an approved return, we will notify you whether the refund has been approved or rejected.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider, bank, card issuer, or payment network.
We are not responsible for delays caused by payment providers or banks after a refund has been issued from our side.
21. Partial refunds
We may issue a partial refund where appropriate, including where:
- the item is returned used, damaged, incomplete, or not in its original condition;
- parts, accessories, packaging, labels, or materials are missing;
- the item is returned after the return window.
22. Chargebacks and payment disputes
If you have an issue with your order, please contact us first.
We will try to resolve the issue as quickly as possible.
If you open a chargeback or payment dispute, we may provide order records, tracking information, delivery confirmation, download logs, customer communications, and other relevant evidence to the payment provider.
Fraudulent or abusive chargebacks may result in cancellation of future orders or restriction of access to our services.
23. Consumer rights
This policy does not limit any rights you may have under applicable consumer protection laws.
For customers in the United States, return and refund rules can vary by state, and businesses generally must honor the return policy they promise to customers at the time of sale.
Defective, damaged, incorrect, incomplete, or misrepresented products may trigger additional legal rights even where ordinary change-of-mind returns are limited.
If any part of this policy conflicts with mandatory consumer protection laws, those laws will apply.
24. Relation to other policies
This Shipping Policy and Refund Policy should be read together with our Terms and Conditions, Privacy Statement, and Cookie Policy and Preferences.
If any part of this policy conflicts with mandatory consumer protection laws, those laws will apply.
If any part of this policy conflicts with a specific written agreement or order term that applies to your purchase, that specific written agreement or order term will apply to the extent permitted by law.
25. Contact information
This website is owned and operated by Taksa Toys Limited.
You may contact us regarding shipping, delivery, returns, cancellations, exchanges, refunds, or this policy by writing or emailing us at the following address: support@taksatoys.com
1840 Sukhumvit Hills Building, 10th Floor, Unit C, Sukhumvit Road, Prakanong-Tai, Prakanong, Bangkok 10260, Thailand