Shipping Policy

Last updated: May 21, 2026

This Shipping Policy explains how physical products purchased from Taksa Toys Limited (“TaksaToys”, “we”, “us”, or “our”) are processed, fulfilled, shipped, and delivered.

Our website address is: https://taksatoys.com

By placing an order with us, you agree to this Shipping Policy.

1. Shipping Locations

At this time, we ship physical products within the United States only.

We do not currently ship physical products internationally.

We are working toward expanding fulfillment to additional regions in the future.

Digital products are delivered electronically and are not subject to physical shipping.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or public holidays.

Processing times may vary during peak periods, holidays, product launches, supply delays, or other high-volume periods.

If an order includes pre-order, backorder, custom, or made-to-order items, processing times may be longer and will depend on the estimated availability stated on the product page or communicated to you.

3. Shipping Time

Estimated shipping times depend on the destination, fulfillment location, carrier, and selected shipping method.

Delivery estimates may be shown at checkout or in your shipping confirmation email.

Shipping and delivery estimates are not guaranteed unless expressly stated otherwise.

For orders shipped within the United States, we aim to ship orders within the timeframe stated at checkout or on the relevant product page. If no specific shipping timeframe is stated, we aim to ship within 30 days after receiving a properly completed order, unless you agree to a later shipping date or applicable law allows otherwise.

This wording is useful because the FTC’s Mail, Internet, or Telephone Order Merchandise Rule expects online sellers to have a reasonable basis for advertised shipping times, or if no time is stated, to ship within 30 days. If shipping is delayed beyond the promised time, sellers generally need to notify the customer and offer the legally required options, such as consent to the delay or cancellation/refund where applicable.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, product weight, package size, fulfillment location, and selected shipping method.

Shipping fees, if applicable, will be shown before you complete your purchase.

Shipping fees are generally non-refundable unless the refund is due to our error, a confirmed product issue, or required by applicable law.

5. Fulfillment Providers

Some orders may be processed, packed, or shipped by third-party fulfillment or logistics service providers on our behalf.

The sender address shown on the package may belong to a fulfillment provider, warehouse, carrier facility, or logistics partner. It may not be the correct address for returns.

Please do not return items to the sender address shown on the package unless we specifically confirm that address in writing.

For return instructions, please contact us at: support@taksatoys.com

6. Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Tracking updates may take time to appear after the carrier receives the package.

If your tracking information has not updated for several days, please contact the carrier first and then contact us if further assistance is needed.

7. Incorrect or Incomplete Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at: support@taksatoys.com

We will try to update the address if the order has not yet been processed, packed, or shipped. Once an order has shipped, we may not be able to change the delivery address.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, we may offer to reship the order at your expense or issue a refund minus original shipping, return shipping, handling, and other non-refundable costs, unless applicable law requires otherwise.

8. Delivery Issues, Lost Packages, and Stolen Packages

If your package appears to be delayed, lost, or missing, please contact us at: support@taksatoys.com

Please include your order number and tracking information.

If tracking shows that the package has not been delivered and the carrier confirms that the package was lost in transit, we may offer a replacement, refund, or other appropriate solution.

If tracking shows that the package was delivered to the shipping address provided at checkout, we may not be able to issue a refund or replacement. However, we will review the situation and assist where reasonable.

For packages marked as delivered but not received, we recommend that you:

  • Check around your delivery location
  • Check with household members, neighbors, building staff, or mailroom staff
  • Contact the carrier for delivery confirmation
  • Contact us if the package still cannot be located

We are not responsible for theft, porch piracy, or packages lost after confirmed delivery to the address provided, unless required by applicable law.

9. Shipping Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Peak shipping periods
  • Incorrect or incomplete addresses
  • Customs or import processing, if international shipping becomes available
  • Labor strikes or disruptions
  • Supply chain issues
  • Fulfillment provider delays
  • Events outside our reasonable control

If we become aware of a significant delay affecting your order, we will try to notify you using the contact information provided at checkout.

10. Pre-Orders and Backorders

If we offer pre-order or backorder products, the estimated shipping date will be provided on the product page, checkout page, or order confirmation where available.

Pre-order and backorder shipping dates are estimates and may change due to manufacturing, supplier, fulfillment, or logistics delays.

If there is a significant delay, we may contact you with an updated estimated shipping date and available options, which may include waiting for the item or cancelling the order where required by law.

11. International Orders

We do not currently ship physical products internationally.

If international shipping becomes available in the future, customers outside the United States may be responsible for customs duties, import taxes, brokerage fees, VAT, tariffs, or other local charges.

We are not responsible for delays, additional charges, seizures, or delivery issues caused by customs, import controls, or local regulations.

12. Digital Products

Digital products are delivered electronically and are not subject to physical shipping.

Access instructions may be provided by email, download link, account access, or another digital delivery method after purchase.

If you do not receive access instructions after purchase, please check your spam or junk folder first, then contact us at: support@taksatoys.com

Download links may be limited, expire, or be restricted for security and anti-abuse purposes.

13. Contact Us

For shipping questions or delivery issues, please contact us at:

Taksa Toys Limited
Email: support@taksatoys.com
Website: https://taksatoys.com